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Frequently Asked Questions
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What are the Opening Hours of WLSC?

We are open 7 days a week – our Opening hours can be found here.

What is the best method to contact WLSC?

We have a number of method you can contact us please see our Contact Us section details here.

What Facilities are available at WLSC?

We have a wide range of facilities at WLSC:

  • 18metre heated swimming Pool
  • Fully Equipped Gymnasium
  • Exercise Studio
  • Sauna*
  • Steamroom*
  • Sports Injury Clinic
  • Coffee Dock with Free Wifi

*Covid -19 – Due to social distancing restrictions, and for the safety of both our staff and customers, restrictions on occupancy will apply to all areas. Following the advice of experts, our Sauna and Steamroom will remain closed until further notice.

What services are available at WLSC?

We have a wide range of services available:

  • Swimming Lessons – Groups and 1 to 1 individual lessons – For more information click here
  • Personal Training – For more information click here
  • Group Exercise Classes – For more information click here
  • Massage and Sport Injury Treatments – For more information click here

Do I have to book in advance to use the Gym or Swimming Pool?

Yes. Due to social distancing restrictions, and for the safety of both our staff and customers, restrictions on occupancy will apply to all areas.

You can Book Online or Call us where our team will be happy to assist.

Please Note: You will need to book for the exact amount of people that are arriving to use the facilities. If you are bringing guests or additional children you will need to call the centre direct to arrange.

How does the online booking system work?

Click here to make a booking and follow these steps:

1. If you’re a new user you can also Register at this point. Use your email address and make up a password for your account.

2. Enter your login details.

3. Choose what session you would like to attend. You can book sessions up to a week in advance.

For Gym or Pool: Select Make A Booking. Next, choose your activity and pick your preferred time slot

Swim Sessions are 45mins long booked at quarter to every hour

Gym Sessions are 45min or 90mins long booked on the hour. To book a 90 min session first book the 1st session and then go back and book the 2nd session after it.

4. Accept T’s & C’s which include your agreement not to attend our facility if you are ill or suffering from any Covid-19 related symptoms or if you have been in close contact with someone who has been diagnosed with Covid-19 within the last 14 days. Also do not attend if you have recently travelled outside of Ireland in the past 14 days.

5. Make payment if you are a Pay-As-You-Go customer

If you need any help with registration or booking please do not hesitate to Contact Us and one of our team will assist you.

Please note. To adhere to social distancing guideline and adhere to occupancy restrictions, you are only allowed book up to 2 Sessions per day, these can be a double gym session or a Pool and Gym Session.

I’m having trouble registering on the Online Booking System. What do I do?

Please contact us by Phone or Email and we will be able to sort out the issue. More than likely it’s because we have a different email address or no email address on file for you and we will need to update your membership account.

Is Pay As You Go available?

Yes, Pay As You Go options are available for our swimming pool and gym. You can book a session with us either online or over the phone.

Please if it is your first time using the Pay As You Go option, you must Register before you can book or use the facilities.

This simply involves filling out an application form, taking a photo, we will need to see proof of identification e.g. Age Card, Passport and compete payment of the once off registration fee.

Our team will then get you registered on all our systems, you will receive a Membership Card and have access to the online booking system to book your sessions.

Please see here for pricing. All sessions will need to be booked for and paid in advance of arrival. If you need any help with registration or booking please do not hesitate to Contact Us and one of our team will assist you.

Can Pay As You Go users book online?

Yes, once you have registered with us, you can book your time slot and make payment using our Online Booking system.

If you have already Registered with us then simply go to the Online Booking System and Login to book you sessions. The system will then direct you to pay for your session at checkout.

Note if you are looking to book children’s places in the swimming pool you will need to call the centre direct to arrange.

If you need any help with registration or booking please do not hesitate to Contact Us and one of our team will assist you.

What precautions due to Covid 19 will I need to take when attending the swimming pool or gym?

We will be asking all customers to adhere to new health and safety operational guidelines. Details can be found here. Please ensure you read this carefully. This page will be updated regularly.

What is the depth and temperature of the Swimming Pool?

Our swimming pool goes from 1.1metres to 1.3 metres in depth. The temperature of the pool is kept between 29 and 30 degrees which makes it very comfortable to relax, swim or walk around. For more information on our swimming pool please click here.

How will I know when there are Public Swims, Lessons and other activities are going on in the pool?

We have a Timetable available of all the events that take place each week in the pool. If you want to go for a swim please Book a Public Swim Session. If you require a Lane for Swimming then please Book a Lane Swimming Session.

What is Aqua Aerobics? Do I need to be able to swim to attend Aqua Aerobics?

Aqua Aerobics is Exercise to music in the water, where an Instructor will take you through a range of exercises to target every area of the body.

You do not need to be able to swim to participate in the class; you will be standing or moving on the spot for the class. We run very popular morning and evening classes weekly which are free to Members and €10 per class for Non Members. The class days/times can be found on our pool timetable here.

Due to covid -19 restrictions you will need to book in advance to attend this class when they are running. No group exercise classes can take place in Lever 3 or above. Please contact us for more updates.

They are great fun, why not give one a try?

What are the Membership and Pay As You Go Prices to use the facilities?

Our full range of Membership and Pay As You Go prices and options can be found here.

When will Group Fitness Classes resume?

Unfortunately indoor fitness classes cannot take place at Level 3 restrictions or above. When the lifting of restrictions takes place fitness classes will resume.

Additional safety measures will be in place including hygiene, social distancing, equipment usage and occupancy restrictions. A Full Timetable of Exercise classes can be found here.

Do I have to wear a face-covering?

We encourage customers entering our facility to wear a face covering in line with public health and safety guidance. Face coverings can be removed while swimming or exercising.

Following Government advice, children under 12 are exempt from wearing a face covering. Persons with medical considerations as provided by the public health guidance are also exempt from wearing a face covering.

How Can I Book Swimming Lessons?

Group Swimming Lessons

All our Kids Group Lessons are very popular and are currently fully booked. If you wish to get your child/children into swimming lessons, you will need to put your child/children on the waiting list, please contact us here.

Once a space becomes available we will contact the next person on the list. Our group lessons cater for children from 5 years of age upwards, all young children will be catered for in the Parent &Baby/Toddler lessons.

Details of all our all our Group lessons can be found here.

Adult lessons are available for all ages and abilities, please contact us if you wish to join the next set of group lessons.

Private Lessons

We also provide individual and small group lessons that are completely flexible and can be booked straight away. You pick a day and time that suits you – they are 30 minutes long. We take bookings Monday to Sunday early morning to late evening. (Children before 7pm on weekdays)

These Lessons can be booked up to two weeks in advance and you can also request the same Instructor if necessary.

Prices

1. Person to 1 instructor is €25 per 30 minute lesson
2. People to 1 Instructor is €40 per 30 minute lesson
3. People to 1 instructor is €50 per 30 minute lesson

If you require any further details please do not hesitate to contact us.

How can I book for Personal Training?

We offer Personal Training sessions Monday to Sunday. Please call us to book your Initial Consultation to discuss your goals and set out a training schedule.

For more information about Personal Training and details of the range of prices and packages available, click here for more information.

I want to know more about the Sports Injury Clinic/Treatments?

For information about our Massage and Sports Injury Treatments, including prices please click here.

How do I give Feedback, Give a compliment or Make a complaint?

You can do so by contacting our Managing Director Lorraine Higgins directly by Phone, Email or Post. We welcome all suggestions, information and feedback that will help us improve our facilities, services and customer service.